Returns & Refunds Policy
At Claire Montréal Boutique we aim to keep every customer satisfied. If you would like to return an item, please review the policy below carefully.
Contact email for returns: info@clairemontrealboutique.com
1) Return Eligibility & Conditions
To qualify for a return, all of the following must apply:
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You may only request a return after you have physically received the item.
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Return shipping costs are the customer’s responsibility, including any international shipping charges.
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Items must be unused, unwashed, undamaged, and in original condition, with all original tags/labels attached.
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Trying an item on is allowed, but wearing/using the item is not.
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Returns may be refused if items appear worn, washed, altered, or damaged, or if tags are removed.
Fair use / excessive returns:
We reserve the right to refuse returns that show clear misuse of the return process (for example, ordering multiple sizes with the intention of returning most of them on a repeated basis).
2) Return Window
You must contact us to request a return within 14 days of delivery (based on the delivery date shown in tracking, where available).
3) How to Start a Return
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Email us at info@clairemontrealboutique.com within 14 days of receiving your item and include:
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Your order number
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The item(s) you want to return
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The reason for return (optional, but helpful)
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If your return request is approved, we will provide the return instructions and the supplier return address.
Important: Depending on the product and fulfillment route, the return address may be outside of Canada (for example, to a fulfillment partner/supplier location). We will provide the correct address and instructions by email.
4) Return Shipping & Customs
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You are responsible for all return shipping costs.
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You are also responsible for any duties, taxes, or customs charges that may apply when returning an item internationally.
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We strongly recommend using a shipping method with tracking (and insurance when available).
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If a return package is lost in transit, we cannot process a refund without proof of delivery to the return address.
5) Refunds
Once the returned item is received and inspected, and approved as meeting the conditions above, we will issue a refund to the original payment method.
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Refunds are typically processed within 14 days after the return is received and approved.
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Original shipping fees (if charged) are not refundable, unless required by applicable law or the return is due to an error on our side.
6) Delivery & Address Responsibility
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We are not responsible for packages that show as delivered to the address provided at checkout.
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Customers are responsible for ensuring the delivery address is correct.
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If you notice an address error, contact us within 24 hours of placing your order. After this period, changes may not be possible if the order is already being processed.
7) Contact
For return questions or to start a return request, contact:
Claire Montréal Boutique
Email: info@clairemontrealboutique.com